Shipping Policy

Effective Date: February 20, 2026


1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

Once your order has been processed, you will receive a confirmation email with tracking information.

Please note:

  • Orders are not processed on weekends or holidays.

  • High order volume may cause slight delays.


2. Shipping Timeframes

Estimated delivery times:

  • United States: 7–14 business days

  • Canada: 8–16 business days

  • International: 10–20 business days

Delivery times are estimates and may vary due to:

  • Customs processing

  • Local carrier delays

  • Weather conditions

  • High seasonal demand

Niravex is not responsible for carrier-related delays once the package has been shipped.


3. Shipping Costs

Shipping fees are calculated at checkout unless otherwise stated.

We may offer free shipping promotions from time to time.


4. Tracking Information

Once shipped, you will receive a tracking number via email.

Please allow 2–5 business days for tracking updates to appear in the carrier’s system.

If you do not receive tracking within 5 business days, contact support@niravex.shop.


5. Incorrect Address Policy

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • Niravex is not responsible for lost packages

  • Reshipping fees may apply

Please contact us immediately if you notice an error in your address.


6. Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes.

These charges are the responsibility of the customer.

Niravex does not control or predict customs fees.


7. Lost or Stolen Packages

Niravex is not responsible for:

  • Packages marked as “Delivered” by the carrier

  • Stolen packages after delivery

  • Delays due to customs

If your package shows delivered but you have not received it:

  • Check with neighbors

  • Contact your local carrier

  • Contact us for assistance


8. Shipping Delays Disclaimer

While we strive for timely delivery, Niravex does not guarantee delivery dates.

By purchasing from our store, you acknowledge that shipping delays may occur and agree that such delays do not qualify for refunds.